We’re not a big fans of legal gobbledygook padded-out with small-print that nobody reads and bureaucratic bullshit jargon that nobody understands. This sort of coma-inducing claptrap actually makes us suspicious.
We don’t feel the need to hide behind loopholes for this, terms for that and conditions for the other so let’s simplify things and speak in plain English.
In a nutshell, we’re fair, we’re honest and we treat our customers the way we like to be treated ourself.
Data & Privacy
When you order from us, your information will be stored on our database for the sole purpose of fulfilling your order and taking payment. That’s it. Nothing else.
There’s more chance of us never eating hot sauce again than passing your details onto anyone else. Anyone approaching us for this information will be told to sling their hook… or words to that effect.
Occasionally we’d like to contact you by e-mail to inform you of any special offers, promotions or new products. If you’d rather we didn’t then we won’t. Simple.
Orders & Supply
All of our products will be described accurately on our website. We know they’ll be described accurately because we’ve tasted every single item that we sell.
Every effort will be made to pack and despatch on the day of order. Worst case scenario, during extremely busy times, your order will be packed and despatched the following working day.
If any of our products are out of stock it will say so on the website. If for some reason it doesn’t you will be offered the option of an immediate refund or for us to hold on to your order until new stock arrives.
All orders placed before 4pm will be shipped the same day.
Your order will be delivered by Royal Mail, DPD or APC couriers.
The postage price for your order will be shown as you add products to your basket and a total postage charge will be clearly displayed at the checkout. Click here to see how postal charges are calculated.
It’s very rare for things to go astray but, with the best will in the world, nobody can ever guarantee it’ll never happen. If you haven’t received your order within 5 working days of receiving your despatch e-mail then please contact us.
We take online security very seriously and use SagePay to process customer credit and debit card payments. Payment information is not stored on our website and is encrypted in transit using the Secure Sockets Layer (SSL) protocol. SagePay use the highest commercially available encryption key length of 128-bits provided by VeriSign.
The Bottom Line
- If you’re happy, we’re happy.
- If you’re not happy, we’ll do everything we can to put things right.
It’s a simple philosophy.
Dr. Burnörium’s Hot Sauce Emporium is a trading name of Gifts Direct 2 U Ltd